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Cloud PBX VS Hosted PBX

Posted by sam in Cloud Communications | 0 comments

Basically, there is a difference between cloud PBX and hosted PBX: this article will explain the difference and explain how beneficial they both can be to your business.

Cloud PBX

Cloud-PBX is one of the newest trends in business telephony and is gaining in popularity amongst the business community. Cloud PBX manages your business communication through the internet without you having to worry about maintenance and investment in hardware.

The term ‘Cloud’ simply indicates that the resources, equipment, and technical expertise required for the technology are not physically installed within your business premises. Instead, you receive the service via the Internet by a remote service provider.

Cloud PBX for Business allows you to run your business more efficiently through flexible, cost effective voice and advanced unified communications functionality that can be easily scaled up or down, improving your productivity and keeping you in touch with your associates and clients with little or no maintenance.

Benefits of Cloud PBX

  • No capital expenditure as there are no upfront costs.
  • Relocation has become a lot easier as you can retain your number.
  • For optimum quality of voice, voice is converged, assured or lines are leased.
  • Business can be moved as this technology is cloud based and not a physical system.
  • Hot desktop supported by use of landlines and mobile.
  • Stay up-to-date always by upgrading to the latest software.
  • For compliance with PCI, options for call recording include ‘on demand’.
  • Easy up gradation of hosted technologies, according to the needs of the business with flexibility for up or downsizing.
  • Calls can be made and taken anywhere and on which ever device.
  • As it is resilient, it supports your strategy of business continuity.
  • Can be managed by internal teams easily, even with a tablet.
  • Ideal for operations in various sites.

Hosted PBX

Hosted PBX is a visual phone, which comes with enormous features clubbed together in order to perform successful and non-tangible business. It has many superior and helpful features for businessmen like automatic voice call facility, call forwarding and diverting options, caller id tool, toll free enhancement, auto answer and divert, multiple voice mailboxes, complete overview of the system through a single window over web access and easy setting options.

Benefits of Hosted PBX

Basically the most important benefit of hosted PBX is considered to be its no labor policy. There is no need of any receptionist to attend and transfer our calls, no separate customer care executive to attend to product feedback and no maintenance or repair work needed.

Once installed, it can all be made into your own control which is quiet manageable and gives you the ease of knowing all the company happenings directly and genuinely.

Hosted PBX is definitely a centralized intelligence service, which allows your employees or consumers to be hooked up to you through the always-accessible option we provide them through it. Toll free number can be easily associated with the help of hosted PBX where our customer feed can increase to more than 30% than earlier.

And 800 number services, apart from being a medium of getting feed back through customers also hikes the company’s or firm’s impression among public.

We can also organize our voice mail in such a way to direct the callers to different category of options and help them identify their purpose of call and post their queries, service requirement or comment under the relevant option.

So that it is a better way for us to organize our calls and also makes us boosts the impression of the firm by exhibiting so many divisions in it.

The call forwarding option while pre-set helps us to be accessible where ever we are, which means a lot, for not missing any of our big business deals by assuring all time availability despite of the fact where ever we are.

It is clubbed with several other such additional features like voice mail system, multiple voice mail options, out-going voicemail messages and through setting up our call forwarding numbers along with message delivery.

With the possibility of web access all these process gets even more simpler through our ‘view and control’ over the entire summary of our incoming and out-going communications in business including local, long-distance and broadband through a single window.

And the setting for all branches of hosted PBX service is available in our fingertip. The applications are in short endless

Which is Better: Cloud PBX or Hosted PBX?

Well, it all depends on the nature of your business, its size and your budget. If you can take your time to really consider these things, you will definitely know which choice to make. However, they are both beneficial to your business.

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